A. Supplier Credit

Depending on your booking and the supplier who was providing your travel service you may be issued with a supplier credit when your booking is cancelled.

• A supplier credit is issued by the supplier and all credit sits with them rather than Flight Centre.
• A supplier credit is usually issued when the supplier doesn’t offer a refund.
• It can only be redeemed on products offered by the supplier.
• Supplier credits are subject to each suppliers’ Terms and Conditions.
• We are here to help you get the best value out of your supplier credit when you’re ready to rebook.

B. Flight Centre Travel Credit

Where possible you can opt for a Flight Centre Travel Credit.

The benefits of having a Flight Centre Credit:

• We will waive the Flight Centre cancellation fee.
• You can use your Travel Credit on anything we sell.
• Your credit will be valid until 31 December 2021. As per our Terms and Conditions, this date may be reviewed and extended in line with travel restrictions.
• You may also qualify for a Bonus Credit which is issued by Flight Centre and calculated based on the total amount of credit you have with us.
• You will also receive a complimentary Captain’s Value Package, worth $49, when you make a booking with Flight Centre using your Travel Credit.
• If on 31 December 2021 you are still unable to travel you can change your mind and have your credit converted to a refund.

Once your credit has been issued you will receive your credit details via email.

Please note: Credits are issued once the travel service provider has completed your booking cancellation. Depending on the travel service provider this can take up to 16 weeks from the date of cancellation. If you haven’t received your credit details via email after this time please contact your travel agent to advise them.

Whether it’s a supplier credit or a Flight Centre Travel Credit we are here to assist you with getting the best value out of your credit when you’re ready to rebook.

Rebooking in-store: Contact your Travel Agent or nearest Flight Centre Store.

Rebooking online: Contact our Online Customer Service team on 1300 733 867 to redeem your credit.

When you opt for a Flight Centre Travel Credit and the value of your credit is $500 or more you are issued with an additional Bonus Credit from us as a thank you. The Bonus Credit is automatically calculated and added to your total Flight Centre Travel Credit.

Bonus Credits are only applicable on Flight Centre Travel Credits and not supplier credits.

Bonus Credits are calculated based on the total value of your Flight Centre Travel Credit:

• $500 to $1,999 per person of Flight Centre Travel Credit: equals $50 Bonus Credit.
• $2,000 to $3,999 per person of Flight Centre Travel Credit: equals $100 Bonus Credit.
• $4,000 to $5,999 per person of Flight Centre Travel Credit: equals $150 Bonus Credit.
• $6,000 and above per person of Flight Centre Travel Credit: equals $200 Bonus Credit.

Example: if you have a Flight Centre Travel Credit of $500 your Bonus Credit amount will be $50. The maximum Bonus Credit amount per person is $200.

There are no restrictions on your credit, it can be used from the day you receive it. However, where you can travel both internationally and domestically is now determined by the Australian and local state governments. You can view the latest travel restrictions and updates here.

Flight Centre credits from a store booking (made either in person or over the phone) can be redeemed through the Flight Centre retail store network Australia wide.

Flight Centre credits from an online booking can be redeemed by calling our website customer support team on 1300 733 867.

Supplier Credits that are held with a specific land, tour, airline or other travel operator, are the same scenarios. If they were originally booked via the Flight Centre retail store network, they can be redeemed via the retail store network. If they were originally booked online, you can call us on 1300 733 867 to redeem.

Unfortunately no, however credit terms and conditions are often updated and could change based on the longevity of the pandemic situation. Please continue to check news and policy updates for changes in this space.

This situation will be addressed according to the supplier that you have a credit with, as they all have varying policies.

You can view any extensions or changes to supplier credit policies on the supplier's website. If you believe you are eligible for an extension, please complete this webform here and our team will investiage the options relevant to your credit. If you are eligible, we will update your credit letter and resend.

Yes, if your residual credit is sitting with Virgin Australia or Qantas, as both suppliers allow multi use credits. You simply need to advise your agent when rebooking so that they can ensure that the proper process is follwed in line with the airline's policies.

Unfortunately this is a new option we have created due to the Covid-19 related cancellations, to allow customers to hold the value of their travel. We do not have the required functionality for these to be utilised online.

No, unfortunately this is not possible. You can use one suppllier credit on multiple bookings, however we are unable to combine multiple supplier credits into one single credit.